Privacy Policy

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BELLA'S BREAD, LLC — PRIVACY POLICY

1. Information Collection

1.1 Personal Information You Provide

Bella's Bread, LLC ("Bella's Bread," "we," "us," or "our") collects personal information that you voluntarily provide when you interact with our website, place an order, or communicate with us. This includes:

• Identity Information: Your full name.

• Contact Information: Your email address, telephone number, and mailing address.

• Shipping Information: Your delivery address and any delivery instructions you provide.

• Payment Information: Credit card number, debit card number, billing address, and other financial information necessary to process your payment. Note: We do not store complete payment card numbers on our servers; payment processing is handled by our third-party payment processor.

• Order Information: Details of the products you purchase, order history, and any special requests or customizations.

• Account Information: If you create an account, your username, password, and account preferences.

• Communications: Any messages, inquiries, feedback, or other communications you send to us.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your interaction with our site, including:

• Device Information: Your IP address, browser type and version, operating system, device type, and unique device identifiers.

• Usage Information: Pages viewed, links clicked, time spent on pages, referring URL, and navigation paths through our website.

• Location Information: General geographic location inferred from your IP address (city, state, country).

• Log Data: Server logs that record the date and time of your visit, pages accessed, and any errors encountered.

1.3 How We Collect Information

We collect information through the following methods:

• Website Forms: When you place an order, create an account, subscribe to our newsletter, or submit a contact form.

• Cookies and Similar Technologies: We use cookies, pixel tags, and similar tracking technologies to collect usage data and enhance your browsing experience. See Section 6 (Cookies and Tracking) for more details.

• Order Processing: When you complete a purchase, we collect the information necessary to fulfill and deliver your order.

• Direct Communications: When you email us, call us, or contact us through social media.

• Third-Party Sources: We may receive information from third-party payment processors confirming transaction completion.

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2. Use of Information

2.1 Order Fulfillment and Delivery

We use your personal information to process and fulfill your orders, including:

• Confirming your order and sending order confirmations.

• Processing payment transactions.

• Preparing and packaging your baked goods.

• Coordinating delivery or pickup at a mutually agreed-upon location.

• Communicating with you about order status, delivery schedules, and any issues affecting your order.

2.2 Customer Communication

We use your contact information to:

• Respond to your inquiries, questions, and requests.

• Provide customer support and resolve issues.

• Send transactional communications, such as order confirmations, shipping notifications, and receipts.

• Notify you of changes to our products, services, or policies.

• Provide legally required disclosures, including informing you that our products are not certified, licensed, regulated, or inspected by the state or any county or city, as required under Utah law. 

2.3 Marketing Communications

With your consent, we may use your email address to send you:

• Promotional offers and discounts.

• New product announcements.

• Seasonal specials and limited-time offerings.

• Newsletters and updates about Bella's Bread.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Opting out of marketing communications will not affect transactional communications related to your orders.

2.4 Website Improvement and Analytics

We use automatically collected information to:

• Analyze website traffic and usage patterns.

• Improve website functionality, navigation, and user experience.

• Identify and fix technical issues and errors.

• Understand which products and content are most popular.

• Develop new products and services based on customer preferences.

2.5 Legal Compliance and Protection

We may use your information to:

• Comply with applicable laws, regulations, and legal processes.

• Enforce our Terms and Conditions and other agreements.

• Protect the rights, property, and safety of Bella's Bread, our customers, and others.

• Detect, prevent, and address fraud, security issues, or technical problems.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share your personal information with third-party service providers who perform services on our behalf, including:

• Payment Processors: We use third-party payment processors to handle credit card and other payment transactions. These processors receive your payment information solely to process your transactions and are contractually obligated to protect your information and use it only for the purposes of providing payment services.

• Shipping and Delivery Services: We share your name, shipping address, and contact information with delivery services or couriers to fulfill and deliver your orders to the agreed-upon location.

• Website Hosting and Technology Providers: We use third-party providers to host our website, manage our databases, and provide technical infrastructure.

• Analytics Providers: We use analytics services to help us understand website traffic and usage patterns. These providers may collect information about your interactions with our website.

• Email and Communication Services: We use third-party platforms to send transactional and marketing emails.

We require all third-party service providers to maintain the confidentiality of your information and to use it only for the specific services they provide to us.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Subpoenas, court orders, or other legal process.

• Requests from law enforcement or government agencies.

• To comply with applicable laws, regulations, or legal obligations.

• To protect and defend the rights, property, or safety of Bella's Bread, our customers, or others.

• To investigate potential violations of our Terms and Conditions.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

3.4 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so.

3.5 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or other purposes.

3.6 No Sale of Personal Information

Bella's Bread does not sell your personal information to third parties.

4. Data Security

4.1 Security Measures

Bella's Bread implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our website, including during the checkout process.

• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store complete credit card numbers on our servers.

• Access Controls: Access to personal information is restricted to authorized personnel who require such access to perform their job functions.

• Password Protection: If you create an account, your password is stored in encrypted form. We encourage you to use a strong, unique password and to keep your login credentials confidential.

• Regular Monitoring: We monitor our systems for potential vulnerabilities and attacks.

4.2 Limitations of Security

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website.

4.3 Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. Notification may be provided by email, posted notice on our website, or other means as required by law.

4.4 Your Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately at [CONTACT EMAIL] if you believe your account has been compromised or if you become aware of any unauthorized use of your account.

5. User Rights

5.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal information in a commonly used electronic format, subject to verification of your identity.

5.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. If you have an account with us, you may also update certain information directly through your account settings.

5.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain information as necessary to:

• Complete a transaction or fulfill an order you have requested.

• Comply with legal obligations, including record-keeping requirements.

• Detect, prevent, or investigate security incidents or fraudulent activity.

• Exercise or defend legal claims.

5.4 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You may exercise this right by:

• Clicking the "unsubscribe" link at the bottom of any marketing email.

• Contacting us at [CONTACT EMAIL] with the subject line "Unsubscribe."

• Updating your communication preferences in your account settings (if applicable).

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders, such as order confirmations, shipping updates, and customer service responses.

5.5 How to Submit a Request

To exercise any of the rights described above, please contact us at:

• Email: [CONTACT EMAIL]

• Mail: Bella's Bread, LLC, [ADDRESS], Utah

We will respond to your request within a reasonable timeframe, and in no event longer than forty-five (45) days from receipt of your request. We may request additional information to verify your identity before processing your request.

5.6 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality based on your exercise of privacy rights.

6. Cookies and Tracking

6.1 What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. Cookies allow the website to recognize your device and store information about your preferences or past actions.

6.2 Types of Cookies We Use

Bella's Bread uses the following types of cookies on our website:

• Strictly Necessary Cookies: These cookies are required for the operation of our website. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function properly without them.

• Functional Cookies: These cookies allow our website to remember choices you make (such as your username, language preference, or region) and provide enhanced, personalized features. They may also be used to remember changes you have made to text size, fonts, and other customizable parts of the website.

• Analytics and Performance Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often, how visitors navigate the site, and whether visitors encounter error messages. This information is used to improve website performance and user experience. These cookies do not collect information that identifies individual visitors.

• Marketing and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. These cookies remember that you have visited our website and may share this information with advertising partners.

6.3 Third-Party Cookies

Some cookies on our website are placed by third-party service providers, such as analytics providers (e.g., Google Analytics) and payment processors. These third parties may use cookies to collect information about your online activities over time and across different websites. We do not control these third-party cookies, and their use is governed by the privacy policies of the respective third parties.

6.4 How to Manage Cookie Preferences

You can manage your cookie preferences in the following ways:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being set. The "Help" feature in most browsers provides information on how to manage cookie settings. Please note that disabling cookies may affect the functionality of our website.

• Opt-Out Links: You may opt out of certain third-party cookies by visiting the following:

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

• Network Advertising Initiative Opt-Out: https://optout.networkadvertising.org

• Digital Advertising Alliance Opt-Out: https://optout.aboutads.info

• Cookie Banner: When you first visit our website, you may be presented with a cookie banner that allows you to accept or decline non-essential cookies.

6.5 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not wish to be tracked. There is currently no industry standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals, but you may manage tracking through the cookie management options described above.

7. Children's Privacy

7.1 Age Restriction

Our website and services are not directed to children under the age of thirteen (13). Bella's Bread does not knowingly collect, solicit, or maintain personal information from anyone under the age of thirteen (13).

7.2 COPPA Compliance

In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have collected personal information from a child under thirteen (13) without verification of parental consent, we will delete that information as quickly as possible.

7.3 Parental Rights

If you are a parent or guardian and believe that your child under thirteen (13) has provided us with personal information without your consent, please contact us immediately at [CONTACT EMAIL]. We will take steps to remove such information from our records.

7.4 Purchases by Minors

Individuals under the age of eighteen (18) may only use our website and place orders with the involvement and consent of a parent or legal guardian. We do not knowingly accept orders from individuals under eighteen (18) without parental involvement.

8. Policy Updates

8.1 Changes to This Privacy Policy

Bella's Bread reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will revise the "Effective Date" at the top of this Privacy Policy.

8.2 Notification of Material Changes

If we make material changes to this Privacy Policy that affect how we collect, use, or share your personal information, we will notify you by one or more of the following methods:

• Posting a prominent notice on our website prior to the change becoming effective.

• Sending an email notification to the email address associated with your account or most recent order.

• Displaying a banner or pop-up notification when you visit our website after the changes take effect.

8.3 Continued Use Constitutes Acceptance

Your continued use of our website or services after the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should discontinue use of our website and services.

8.4 Review of Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of the Privacy Policy will always be available on our website.

9. Contact Information

9.1 Privacy Questions and Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Bella's Bread, LLC

• Email: [CONTACT EMAIL]

• Mailing Address: [STREET ADDRESS], [CITY], Utah [ZIP CODE]

• Phone: [PHONE NUMBER]

9.2 Response Time

We will make every effort to respond to your inquiry within a reasonable timeframe. For requests related to your privacy rights under Section 5, we will respond within forty-five (45) days of receipt.

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END OF PRIVACY POLICY